Question 1

What's in the package? Why is the packaging different from reviews? And if it missed some item, what shall I do?

Accepted Answer

Hi customer,
You could see the packing list from the attached video. From 2022 earlier, we changed the packing style. Only the carrying case is different. All our products are sent to FBA center as brand new through the strict security check by Amazon. But around 1% customer return goods will be defective or used one, so if you received the used one or it missed some parts. Please contact us for replacement.
Here is the Package contents:
1* NT624 Elite Unit
1* Carrying Case
1* Diagnostic Cable
1* Quick Start Guide
1* User Manual
1* Memory Card
1* USB Cable
If you meet any problems during test or you wanna ask any product questions before purchase, please contact us via Amazon Messages: https://www.amazon.com/gp/help/contact-seller/contact-seller.html?marketplaceID=ATVPDKIKX0DER&sellerID=A2YWURTSRUAKKQ&ref_=v_sp_contact_seller
Email: amazonsupport@foxwelltech.com
Best wishes for you and yours happiness and health！
Best Regards,
OBDZON

Question 2

injector coding of citroen c5 last generation X7 VF7RW9HLOBL526477. I can't find it in the scanner

Accepted Answer

Hi Customer,
In general, this obd2 scanner nt624elite can support it. Please follow this steps to diagnose: Click INJECTOR->CITROEN->SmartVIN->Get the VIN info.：C5(X7). Then you can perform the function you need. If you cannot find the correct menu or steps, please let us know via amazonsupport@foxwelltech.com
Then we will send you the correct steps
Best Regards,
OBDZON

Question 3

What's the difference of 2022 version and 2023 version of foxwell nt624elite?

Accepted Answer

Hi Customer,
As 2023 version, the biggest change is that we add 3 more reset functions with same price and cost after we listen to lots of the needs and voice of customers. The added New Functions are Battery registration/Injector coding/D, P, F regeneration. And the important thing is that these 3 new functions are free to get for customers who already have bought this car code scanner. The 2022 version is only 5 resets special function. 
How to get the new functions? Update method:
1. Open the update tool -- FoxAssist and sign in with your registered account and password.
2. Pull out the micro sd card (at the slot of the device), insert it into the card reader, and then insert the card reader(with micro card) into the computer.
3. Open FoxAssist and the SN(Serial Number)will be auto detected. Click “Activate”
4. Click “Download” choose the software needed, then click “Update”
5. Update completed. Please remove off the micro sd card from the card reader and insert it back into the slot of the scanner.
If you need more help about update, Please ask help via amazonsupport@foxwelltech.com
Best Regards,
OBDZON

Question 4

I check the compatibility with you before buying. Now I recieve it but cannot find the function

Accepted Answer

It can be a little confusing but if you follow the on screen options you should find what you need.

Brand	FOXWELL
Product Dimensions	13.2"L x 8.9"W x 3.1"H
Operating System	Linux
Display resolution	480x272
UPC	712321439222
Manufacturer	FOXWELL
Model	NT624 Elite
Item Weight	2 pounds
Item model number	NT624 Elite
Batteries	1 Lithium Ion batteries required.
Manufacturer Part Number	NT624 elite
Lift Type	manual

FOXWELL NT624 Elite OBD2 Scanner Upgraded from NT614Elite & NT604Elite Code Reader, All-System OBD2 Scan Tool, 8 Advanced Reset Functions, AutoVIN, Live Data, Lifetime WiFi Free Updates

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